Customers dump Airteltigo over poor internet service


Some customers of Airteltgo have criticized the telecom company over poor internet services.

The customers who are working from home following the coronavirus outbreak in Ghana and the restrictions announced by the president in order to contain the pandemic, noted that Airteltigo’s internet service has been very slow, a situation that is affecting productivity.

To that end, some of the users have switched to other networks with the hope of getting value for money.

Narrating her ordeal to, a customer of Aitreltigo, Yaa, said: “First of all Airteltigo had a family pack data bundle which was selling for 99ghs for 50GB.

“A month before the lockdown they reduced it to 40GB for the same amount and it expires in 30 days. When the lockdown began, they are now selling it at 25GB for the same 99gh.

“Fair enough. The data network has been off on my phone for the past 4 days and I guess they’ll still take the remaining bundle at the end of the 30days.

“You get the 3G and H+ signal alright but you can’t even send a message on whatsapp come to talk of browsing. I’ve had to swap to MTN and buy another bundle on there.”

She added: “We’re able to place calls though but the internet service is nothing to write home about.”

She further stated that attempts to get the company to fix the problem have been futile.

“When you call their offices, they pretend it’s a fault with your phone. They have nothing better to tell you,” she added.

Another customer, Nathan who is a media practitioner facing a similar ordeal said the situation is negatively affecting his work since he now works from home following the lockdown.

“I am considering switching to other networks because I can’t do anything with what I have now,” he said.

Meanwhile the CEO of the Ghana Chamber of Telecommunications, Mr Ken Ashigbey, has asked the Ghanaian public to desist from abusing internet data during the lockdown period.

In a statement, Mr Ashigbey urged the public to adopt responsible internet etiquette and avoid the use of online entertainment services during digital traffic rush-hours, that is between 9:00am and 11:00am and 7:00pm -11:00pm.

The statement explained that this will enable the services providers meet the high demand during this period.

“The optimum and seamless operation of telecommunications and emergency services during this period; which has seen increased voice, data and mobile financial services usage.

“We believe turning off background applications when not in use, and taking advantage of collaborative teamwork platforms and technologies with colleagues and not exclusively using dedicated video applications, will also help in the rational use of the internet,” the statement said.

It also encouraged the public to “avoid making unnecessary video calls, not only during rush hours; but also at all times, adopt Cloud Services for document storage, digital signage, and download only the files necessary to your computer.

“If it is possible, send a link to the file’s location as opposed to attaching the file itself.”



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